Question

Dear Sir/Madam, I am writing to complain about the 1) worst (bad)
service I have ever received from your company. I
bought a computer game from Top Games Stores on
17th November. Unfortunately, I experienced a
number of problems when I contacted the store
about the game.
I ordered the 2)
(recent)
version of Friends of the Earth computer game and,
despite the promise that your company has one of
the 3)
(fast) delivery tunes
in the area, it did not arrive until 27th November,
ten days 4)
(late). To make
matters 5)
(bad), when
eventually received the game it was badly
scratched. When I tried to contact the company, the
person who dealt with my call was one of the
6) (rude) people I have ever spoken
to. She told me that I had misused the game and
the company could not be held responsible.
As a regular customer of yours I feel very
disappointed with the way I have been treated.
Therefore, I would appreciate it if you could replace
the computer game or give me a refund.
I look forward to your reply as 7)
(soon) possible.
Yours faithfully,