SLIUMIS. 1 Why is the person writing?
2 What solution do they want?
3 What will they do if there is no solution?
Dear Sir or Madam,
1
I am writing to complain about an incident that took place last week at
your cashpoint on Anderson Street. The incident has left me without
my debit card and has caused me a great deal of inconvenience.
2 On the evening of Sunday 21st December I inserted my debit card into
your bank's cashpoint in order to withdraw £40. I selected the amount
that I wished to withdraw, but the machine immediately told me that it
had retained my card.
3 I contacted my bank the next day and they informed me that they
could see no reason why the machine had swallowed the card as
there was sufficient money in my account. They then informed me that
they had to cancel my card and send me another one. This will take
between 7 and 10 days.
4 I am very disappointed with the treatment I have received from your
bank. I now have no easy access to cash, through no fault of my own.
I expect you to send my new card urgently. I would also like assurance
that you will charge me no bank fees for issuing me with a new card. If
do not hear from you in the next 14 days I shall be forced to consider
moving my current account to another bank.
I look forward to hearing from you very soon.
Yours faithfully,
Jonathan Squire
