Question

Выберите подходящий по смыслу вариант ответа. 1. Every plant or factory gives the … for its goods.

a) recognition

b) quality assurance

c) impact

2. The Japanese … the philosophy and ideas of W. Edwards Deming.

a) demonstrated

b) adopted

c) proclaimed

3. Thanks to our high quality products we … our competitive position in the Russian retail market.

a) produce

b) maintain

c) stock

4. The … increase when workers participate in production decisions and know the latest information.

a) benefit

b) recognition

c) productivity

5. The manager … , that our company was going to improve product quality.

a) emphasized

b) adopted

c) took up

6. This plant … a great number of electrical machines for our production.

a) stocks

b) impacts

c) regards

7. … is much lower than the sale price.

a) Production decision

b) Production cost

c) Benefits

8. We have to get this … to continue our goods production.

a) TQM

b) decision

c) quality certification

9. ISO 9000 provides a set of … for a quality management.

a) goals

b) benefits

c) requirements

10. Unfortunately, not all producers are interested in manufacturing

… products.

a) quality

b) stock

c) high price

11. The … of every service organization is the customer satisfaction.

a) cornerstone

b) goal

c) impact

12. If we want to maintain our … , we have to reduce the prices for our goods.

a) competitive positions

b) public sector

c) production decision

13. Consumers have a right to return the goods for replacement or …

a) satisfy

b) refund

c) complain

14. We asked to deliver five computer tables, but two of them are …

a) provided

b) received

c) lacked

15. To … these business relationships we have to … the quality of our goods and services.

a) enhance, lower

b) proclaim, lower

c) maintain, improve

16. TQM should be … by all countries to protect the consumer rights.

a) adopted

b) impacted

c) produced

17. Customers must hurry: … of our high quality products are limited.

a) stocks

b) benefit

c) productivity

Answer 1

1a

2c

3b

4a

5c

6c

7a

8b

9b

10a

11b

12a

13c

14b

15a

16c

17a