№1 - камера, которую вы ожидали получить
№2 - камера, которую вам прислал продавец
I am writing to express my dissatisfaction with my purchase from your online web-store. I have recently purchased a camera from your website. My parcel was arrived last week, unfortunately there is some issue with my parcel. Firstly, the brand of camera that I was order was №1 but my parcel has №2. Secondly, I don't find any guide or manual that I expected to see. I think this matter deserve your attention. I would like you to respond quickly by either giving my full refund or by sending again my camera №1, user's manual and invoice.
Twenty minutes to eight a.m.
Quater to nine p.m.