Question

4. Read the text and underline the proper word.
A lot of people work in a hotel. The main task of all personal is to look at/ after guests, and each member of staff has its own duty and responsibility.
In/ at head of the hotel there is General Manager. He runs/goes the hotel and controls the whole work of it. He must see to it that the hotel is profitable/ permanent. Then comes Assistant Manager, he is responsible to/ for General Manager and responsible to/ for all the departments. The departments are: Front Desk (Reception), Food and Beverages Department, Housekeeping, Purchasing Department. The number of departments and staff depends on/of the hotel. All departments are closely connected. Head Receptionist controls the work of the Front Desk. He has some assistants whose duty is to reserve rooms, to check in/ on and check out/ off the guests, as well as to deal at/with their complaints. They work with computers and hotel documents. The Head Housekeeper gives orders to the chambermaids whose job is to see that all rooms are clean and everything is in/out of order. There are also bellboys, porters, concierges. They first meet people, help them for/ with their luggage and show in/to their rooms.

5. Complete the chart.

Answer 1

A lot of people work in a hotel. The main task of all personal is to look at/ after guests, and each member of staff has its own duty and responsibility.

In/ at head of the hotel there is General Manager. He runs/goes the hotel and controls the whole work of it. He must see to it that the hotel is profitable/ permanent. Then comes Assistant Manager, he is responsible to/ for General Manager and responsible to/ for all the departments. The departments are: Front Desk (Reception), Food and Beverages Department, Housekeeping, Purchasing Department. The number of departments and staff depends on/of the hotel. All departments are closely connected. Head Receptionist controls the work of the Front Desk. He has some assistants whose duty is to reserve rooms, to check in/ on and check out/ off the guests, as well as to deal at/with their complaints. They work with computers and hotel documents. The Head Housekeeper gives orders to the chambermaids whose job is to see that all rooms are clean and everything is in/out of order. There are also bellboys, porters, concierges. They first meet people, help them for/ with their luggage and show in/to their rooms.

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