Ех.2 choose the correct alternative 8 Рrоfit-sйсriпg/-рriсiпg schemes аrе оftеп а bonus foT senior management.
9 Customet mапаgеmепt/ seryice gives customers after-sales support.
10 Frее refreshments аrе а value -losing/-adding service оur clients rеаllу like.
11 You should invest in supermarkets; they аrе always profit-making/-adding.
12 Exparrd your contact base Ьу spending time relationship-solving/-building.
13А loss-making/-pricing organisation is unprofitable and could lose.
14 Problem-breaking/-making involves us working together as а team.
15 Product -pricingДmaking is the cost of something to the customer.
16 А rесоrd -making/-breaking рrоГrt is the most mопеу а соmрапу has made.
17 Using kaizen techniques would Ье the most cost-solving/,effective.
