Question

Vi. прочтите два варианта ответа на письмо-жалобу. какой из вариантов является верным?

а.
your letter of 3 november regarding your stay with us in october was forwarded to me.
when i have my investigation finished, i will write or call you with a response.
i assure you that your complaint is being taken seriously. you are a valued guest, and any dissatisfaction on your part indicates an opportunity for improvement 011 our part.
if i need more information from you to help me resolve this matter, i will contact you.
thank you for your patience.
yours sincerely

b.
thank you for your letter of 3 november. i am very sorry that there were problems during your stay with us in october we/e forwarded to me it wil! take me a few days to look into this matter because i need to talk to all the members of staff who were involved wil! telephone you as soon as i can with my response.
i would like you to know that we are taking your complaint very seriously. you are a valued guest. if you are dissatisfied with our service, this gives us a chance to make any improvements necessary.
i will contact you if i need to know more from you to help me resolve this
matter.
thank you for being so patient.
yours

Answer 1

B

Answer 2

B.

Thank you for your letter of 3 November. I am very sorry that there were problems during your stay with us in October. Your letter was forwarded to me. It will take me a few days to look into this matter because I need to talk to all the members of staff who were involved. I will telephone you as soon as I can with my response.

I would like you to know that we are taking your complaint very seriously. You are a valued guest. If you are dissatisfied with our service, this gives us a chance to make any improvements necessary.

I will contact you if I need to know more from you to help me resolve this

matter.

Thank you for being so patient.

Yours sincerely,