Communication
1. Translate the following words and phrases and find them in the script of the interviews. Перевести слова, найти и выделить их в тексте.
to stay in touch –
to keep in contact –
via email -
face-to-face contact –
to take turns –
lifeline –
to mask the fear of –
communicating in an honest and open way –
instantaneously –
a technophobe –
remote communication –
isolated –
on the flipside –
to get one’s point across –
to be misunderstood –
P = Pasha S = Samuel Sa = Sarah R = Richard F = Fay
G = Geraldine J = Josephine Ja = Jasmin
P: Hi. I have too many friends to stay in touch by phone, so I use a lot of social networking sites instead. Today I’m finding out how people feel about modern communication. How do you like to stay in touch with your friends?
S: The main way that I keep in contact with my friends is via email, um, and I also use mobile phone.
Sa: I like face-to-face contact best, so that’s always my preference, but otherwise I speak on the phone, write letters, send emails.
R: I think it’s really important to stay in touch with friends, so, I’ve got a really close group of friends that we have dinner once a month. We do a kind of ‘round robin’, you know, we each take turns to cook for each other. So, we do that regularly.
F: I keep in contact with my friends via email.
G: Well, I used to use an awful lot of postcards and letters, but of course that’s now email.
J: Email, I still write letters, send text messages, and phone calls.
Ja: My phone. My phone is my lifeline. Use it for everything. I hate computers.
P: Has modern technology helped us to communicate better?
Sa: No. I think we think we can communicate better, but I think it just masks our fear of communicating in an honest and open way.
S: We’re able to make contact with someone via mobile phone instantaneously
1. The head chef has to plan daily meals.
Who has to plan daily meals?
What kind of meals does the head chef have to plan?
What does the head chef have to do?
What does the head chef have to plan?
2. In a small hotel the manager may be the owner of the hotel.
Where may the manager be the owner of the hotel?
Who may be the owner of the hotel in a small hotel?
What may the manager be the owner of?
3. The concierge can book theatre tickets.
Who can book theatre tickets?
What can the concierge book?
What kind of tickets can the concierge book?
4. Hotel managers must offer hospitality to their guests.
Who must offer hospitality to their guests?
What must hotel managers offer to their guests?
Who must hotel managers offer hospitality to?
5. In some hotels the concierge may be in charge of room keys.
Where may the concierge be in charge of room keys?
Who may be in charge of room keys in some hotels?
What may the concierge be in charge of?
What kind of keys may the concierge be in charge of?
6. The receptionist must send the signed registration cards to the cashier's office.
Who must send the signed registration cards to the cashier's office?
What must the receptionist send to the cashier's office?
What kind of cards must the receptionist send to the cashier's office?
Where must the receptionist send the signed registration cards to?
7. Receptionists may take messages for the hotel guests when they are out.
Who may take messages for the hotel guests when they are out?
What may receptionists take for the hotel guests?
Who may receptionists take messages for?
When may receptionists take messages for the hotel guests?
8. The concierge has to speak different foreign languages to the hotel guests.
Who has to speak different foreign languages to the hotel guests?
What does the concierge have to do?
What kind of languages does the concierge have to speak?
Who does the concierge have to speak different foreign languages to?
9. The front office employees must speak foreign languages because
they have to help guests from other countries.
Who must speak foreign languages to help guests from other countries?
What kind of employees must speak foreign languages?
What must the front office employees do?
Why must the front office employees speak foreign languages?
10. Booking clerks have to answer a lot of phone calls.
Who has to answer a lot of phone calls?
What kind of clerks have to answer a lot of phone calls?
What do booking clerks have to do?
How many phone calls do booking clerks have to answer?
11. The front desk clerks can help visitors in many ways.
Who can help visitors in many ways?
What kind of clerks can help visitors in many ways?
What can the front desk clerks do?
Whom can the front desk clerks help in many ways?
How can the front desk clerks help visitors?
12. The receptionist must help guests with the hotel formalities.
Who must help guests with the hotel formalities?
What must the receptionist do?
Whom must the receptionist help?
What must the receptionist help guests with?
What kind of formalities must the receptionist help guests with?
13. The assistant manager can manage the hotel when the general manager is absent.
Who can manage the hotel when the general manager is absent?
What kind of manager can manage the hotel when the general manager is absent?
What can the assistant manager do when the general manager is absent?
When can the assistant manager manage the hotel?
14. The concierge must help guests with letters and packages.
Who must help guests with letters and packages?
What must the concierge do?
Whom must the concierge help with letters and packages?
What must the concierge help guests with?